7-day, no questions asked, return policy – FOR ONLINE PURCHASES ONLY
Ethicool has a 7-day, no questions asked, return policy that covers all private purchases made from the Ethicool website. This return policy is in addition to any rights you may have under an applicable statute including your rights under the Australian Competition and Consumer law.
The 7-day return period will commence from the date you receive the goods you have purchased and applies to any reason, even change of mind. If a refund is requested within this 7-day period, Ethicool will refund the purchase price of the goods within three business days of the goods arriving back to us in the condition they were received.
For orders where the customer originally paid for shipping, Ethicool will cover the cost of return shipping. For orders where shipping was offered for free, the customer is liable for the cost of returning the books to Ethicool's warehouse.
Please note: the 7-day, no questions asked, return policy does not apply to commercial orders.
For further questions or support with returns, please drop us a line here.