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Returns Policy

7-day, no questions asked, return policy – FOR ONLINE PURCHASES ONLY

Ethicool has a 7-day, no questions asked, return policy that covers all private purchases made from the Ethicool website. This return policy is in addition to any rights you may have under an applicable statute including your rights under the Australian Competition and Consumer law.

The 7-day return period will commence from the date you receive the goods you have purchased and applies to any reason, even change of mind. If a refund is requested within this 7-day period, Ethicool will refund the purchase price of the goods within three business days of the goods arriving back to us in the condition they were received. 

The customer will be refunded the purchase price of the goods, minus the cost of shipping (if the customer paid for shipping). If the customer received free shipping as part of a promotional deal, the cost of shipping will be deducted from the refund given. 

Please note: the 7-day, no questions asked, return policy does not apply to commercial orders.

For further questions or support with returns, please drop us a line here.